Can you try placing the IP address of Servicedesk Server in the App settings instead of Server name. Also try to disable AD authentication in Servicedesk and check whether you are able to connect in the APP using local authentication. Regards, Priya K SDP Support - FAQ ServiceDesk Plus.
- Servicedesk Plus App Android
- Servicedesk Plus Apply License
- Servicedesk Plus Iphone App Setup
- Servicedesk Plus Apps
May 22, 2019 Add the ServiceDesk Plus Cloud app for Teams as a tab in your ServiceDesk Plus Cloud installation to access tickets in Microsoft Teams. The integration is available for free for all customers of the cloud version of ServiceDesk Plus. Find a detailed help document to assist you with the ServiceDesk Plus Cloud for Teams integration here. Your IT Help Desk in Your Pocket. Deliver Support Anytime, Anywhere. Create, edit, pick up, assign, and resolve tickets on the go Stay organized by filtering requests and viewing pending tasks Record the time spent on ticket resolution using worklogs Notify technicians and converse with end users. Sep 28, 2011 The right help desk app for you - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk. This is the only Voice based app in the IT help desk industry Manage your IT help desk tickets on the go - Create, manage, and close help desk tickets. Sep 16, 2019 Here's a smart way to have your IT helpdesk application at your fingertips, 'literally!' ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices. Tackle your tickets while on the go! Log in, manage and close your help desk tickets. Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
This app is only available on the App Store for iOS devices.
Description
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
What’s New
- Quickly create requests by using templates in iPhone app (Server build 10512).
- Other issues related to iPhone 11 and iOS 13 have been fixed.
Almost great
I like the push notifications and the ability to have access to all of my tickets from my phone.
However, the lists of tickets would be much more helpful if we could sort them by other fields such as priority or due date. Also, the color codes for priorities along with other misc icons (approval, overdue, etc) would be nice to see from the list as well. Some of the features of the main system need to be included as well, such as the closure codes and FCR check boxes when we close a ticket. Also, the Asset portion of the app will let you search the asset, but will not show any details about it.
Widget not working and not updated for iPhone X
The recent update doesn’t fix the data loading in the widget for me. It just says “loading”. Also, screen is not optimized for the iPhone X. Please fix issues.
Developer Response,
We are sorry for the inconvenience caused. We have fixed the issues and kindly update the latest app v4.4. For queries, please send a mail to servicedeskplus-support@manageengine.com to assist you better.
4.3
UPDATE: Everything works with the newest version now.
The new release has broken the close button on the resolution screen searching solutions from the main screen also yields no results. You have to go into a ticket and search Solutions there to be able to see them.
Developer Response,
We are sorry for the inconvenience caused. We have fixed the issue and the app update will be available in a couple of days. Kindly send a mail to servicedeskplus-support@manageengine.com for queries to assist you better.
Information
Servicedesk Plus App Android
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
Servicedesk Plus Apply License
English, Arabic, Bosnian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese, Welsh
Family Sharing
With Family Sharing set up, up to six family members can use this app.
Requester can also Add, View, Re-Open and Reply requests.
App Features:
* Create, Update, View IT help desk requests
* Filter requests based on criteria
* Assign, Pick Up or Merge requests
* Resolve, Notify users and Close requests
* Track time spent by adding Worklogs
* Add Notes to the requests
* Search for requests by subject, request Id, priority, requester & status.
* Reply and View conversations
* Add or update Resolution to a request
* Add & Reply requests with attachments .
* Google Apps & SAML login in addition to the Zoho login
